FAQ

How Can I Join ?

A. Its Easy To Join Just Follow Our Different Selections, 12InchMusic Is Not For The Public, You
Must Be A Professional DJ, Or Playing Music To The Public In Some Way, Only For Dj's/Vj’s.

Q. Is There Any Subscriptions Required ?

A. No Subscription, Commitments, Or Cancellation Required, You Sign Up For As Long As You
Want.

Q. Do I Need A Software To Download The Files ?

A. No Software Or Programs Needed All You Need Is A Stable Connection On Your Internet And
Enough Space To Store On Your Hard Drive, Unless Cd Dvd [Disc] Is Requested.

Q. Where Do I Download The Files ?

A. A Download Link Is Sent To Your Email, All Files Are Sent Once To The Email Registered On
Your Payment Source Within 24 Hrs.

Q. How does your Digital Delivery Work?

A. Once you complete your purchase of the Digital Download you will get 2 emails. One is your receipt and another will be your link for your download.

Q. I did not receive my digital download email. How do I get it?

A. If you did get to the confirmation email then your digital download link should have been emailed to you immediately. Check your spam/junk folder and add  This email address is being protected from spambots. You need JavaScript enabled to view it. to your contact list. If you still cannot find the email, please contact us for further assistance.

Q. I reset my password but did not get an email?

A. Due to various spam filters a lot of times the email is ending up in your spam filter. We apologize for this inconvenience.

Q. Do you guys take PayPal?

A. Yes – we offer a payment method of Paypal.

Q. Why should I subscribe long term?

A. By selecting this method you are getting FREE shipping and also are getting the issues automatically and no hassels! You get it the new issue FIRST via postal service or digital download.

Q. Why should I do a "Prepaid" subscription?

A. You get all the advantages from above, plus you save more $$$. If you prepay for issues you save.

Q. Is this site secure for my credit card information?

A. YES – 12InchMusic is pleased to work with PayPal.Com. More merchants trust PayPal.Com than any other payment gateway to process their transactions securely.

Q. I currently have a pre-paid subscription and want to switch it over to Video Pool. Can I do this?

A. YES - Just email us at  This email address is being protected from spambots. You need JavaScript enabled to view it. and we will contact you within 48hrs.

Q. I have some requests that I want to see on an issue. Do you take requests?

A. YES - if you have any suggestions for future issues or just want to tell us that you liked an issue, let your voice be heard. This email address is being protected from spambots. You need JavaScript enabled to view it.

Q. I want to add Video Edits to my current Mp3 Pool subscription.

A. YES - You can currently add Video Edits to your current Mp3 Pool subscription. We will be offering, in the future, a discounted rate when you add Video Edits to your subscription. Be on the look for it!

Q. What if I have problems getting my Digital Download? Or it stops mid download.

A. Your link should still be active for a limited time. If you have further problems just email us at  This email address is being protected from spambots. You need JavaScript enabled to view it. and will gladly help you with this.

Q. Can I Get A Refund If I Don't Like The Material ?

A. We Offer No Refunds To Anyone For Any Reason As We Cannot Get Back What You
Downloaded. We Have Samples For You To Have An Idea Of Our Product.

Q. When Is The Ship Dates For Long Term Subscribers?

A. Ship Dates For Music & Music Videos Are Between The 1st & 15th Of Each Month Month.

Q. What's Included ?

A. Monthly Files Include Every Genre, [Merengue, Bachata, Reggeaton, Salsa, Hip Hop, Reggea,
Pop,Dance & House] Sometimes They Vary Due To That The Industry Slows Down With
Different Genre's, Most Tracks Are Enhanced For Your Professional Use To Sound Different
Then Others/Or Label Wants To Promote The Original Version, Which Is Rare.

Q. Can I Share A Copy To Friends ?

A. No. That's Illegal.